When something matters, you want to know who is doing it, and that they will pick up the phone. With me, that is the whole point. You brief the person who builds it. No agency layer, no account manager relaying messages, no ticket queue, no handover to someone offshore who has never spoken to you.
If you are commissioning this on behalf of other people, that matters even more. You need a choice you can stand behind: delivered on time, on a price fixed in writing, with no nasty surprises to explain to anyone above you. A steady, accountable pair of hands that makes the decision an easy one to defend, and makes you look good for having made it. And because your project should never wait on one diary, a trusted associate is on call for cover.
It does not stop at launch. The site is hosted, backed up daily, monitored and kept up to date, so problems are caught before you ever hear about them. And you are never held hostage: you own the domain, the hosting, the code and the accounts. The work is yours, full stop.
Adam Lord, founder · Lord Knows, Ely